INFRASTRUCTURE IT SUPPORT

INFRASTRUCTURE IT SUPPORt EXPLAINED

So what is infrastructure support?

Infrastructure support is the monitoring, management, deployment and support of IT equipment and other related hardware.

At NATC we have the below categories.

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NETWORK SUPPORT

This is the core of all organizations infrastructure and generally includes but is not limited to the firewall, router, copper or fiber connection, network switch, patch panels, office data cabling and cabinets.

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Technical Support

Technical support is the assistance provided to end user’s devices (computer / tablet / smartphone etc.) in response to their needs or any issues with their device’s software or hardware. At NATC we provide support by way of a RMM (Remote Monitoring & Management) platform this gives us the ability to easily provide remote support to end user devices and push critical updates.

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Disaster Recovery

Disaster recovery (DR) is an organization’s ability to respond to and recover from an event that negatively affects business operations. The goal of DR methods is to enable the organization to regain use of critical systems and IT infrastructure as soon as possible after a disaster occurs. To prepare for this, organizations often perform an in-depth analysis of their systems and create a formal document to follow in times of crisis. At NATC we can assist our clients to ensure they have a up to date and relevant DR document and process in place.

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Cloud Services

Moving your technology to the cloud simply means that the physical aspects of your IT infrastructure – along with the management and maintenance – are moved to a data center and accessed via the internet.

HOW IT WORKS

GET AN IT SOLUTIONS QUOTE

We’ll chat about your business, how you use technology, and what you want to get out of IT.

Lets Talk

We’ll chat about your business, how you use technology, and what you want to get out of IT.

Choose Your Plan

If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

Start Your Experience

Within days, you’ll be experiencing IT like never before.

Schedule a meeting with Stefan

or call +64 09 930 6930

SCHEDULE A MEETING WITH ONE OF OUR local CONSULTANTS

Schedule a meeting with Steve

or call +64 09 930 6930

Anita C

Business Manager

A-JET

As a rapid response service provider we need reliable IT support 24/7. That’s why we work with the NATC team. They provide us with an exceptional managed IT service that is tailored to us. Working with a local NZ company also means that we know we’ll get the support we need when we need it. As well as managing all our IT needs, the NATC team also completed a full tech fit out of our new office and warehouse. It was refreshing to work with a team that took the time to understand what we actually needed and challenged our thinking around IT. The result is a truly efficient IT system that is reliable and secure.

Kate C

Senior Advisor | Clients & Marketing

Deloitte

I wanted to say a massive thank you for all your help with a couple of projects it was a big effort and you and the team were easy-going and helpful all along the way. You are professional, resourceful and above all, patient. I enjoy using your company as you are reliable and get the job completed to a high standard, within the quoted budget and time frame.

Marchan V

Director

Apex Fencing

NATC work very hard at what they do. They CARE about the customer and its not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.

Ben D

Director

Fox Plumbing

We have used NATC for 5 Years and could not be happier. Our IT systems always perform and if there is ever any incidents, they resolve the issues fast and effectively.

INFRASTRUCTURE IT SUPPORT